kaadr.ai
Refund and cancellation policy
Kaadr is a digital service, so there is nothing to exchange. This policy explains when we return what you paid and how you cancel a plan. It forms part of the terms and conditions.
Last updated: 1 November 2026
Who we are
This policy is issued by Advanced Quantum Holding (شركة الكم المتقدم القابضة), commercial registration number 1009075772, the operator of Kaadr, and applies to every payment made to Kaadr. Contact: kaadrtech@gmail.com.
The Free plan
The Free plan for teachers costs nothing and never expires, so there is nothing to refund or cancel. You can close your account at any time.
Refunding Premium
If you buy Premium and change your mind, we refund the full amount when you ask within seven days of payment, provided you have not yet used a Premium feature such as receiving an early-interest bid or holding more than one active offer. After that, the remaining period is not refunded and Premium stays active until the end of its year.
Cancelling Premium
You can cancel Premium at any time from your account settings. Cancelling stops any upcoming renewal, costs nothing, and keeps your Premium benefits until the end of the paid period, after which your account returns to the Free plan. If your plan renews automatically we remind you before the renewal date.
School and partner plans
School and partner plans are agreed in writing with the Kaadr team, and that agreement sets their term and their cancellation and refund conditions. Unless it says otherwise, cancellation takes effect at the end of the current paid period and that period's fees are not refunded.
Processing fees
A school sees the visa processing fee before it sends an offer, and the fee is released to the partner only when the placement reaches Hired. If a placement does not complete, any amount the school paid for it is returned.
Duplicate or mistaken charges
If you are charged twice or charged in error, we return the full amount as soon as it is confirmed, regardless of the seven-day window.
How to request a refund
Email kaadrtech@gmail.com, or contact us on WhatsApp, by phone, or from inside the application with the account email and the payment date. We confirm the request within three working days, and the amount goes back to the original payment method within fourteen working days at most. Your bank may take a little longer to show it.
Changes
We may update this policy as the plans change. Each payment is covered by the version published at the time, and the published update date identifies the current version.
Contact us
If you have a question about this page, contact Kaadr directly.
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